Press Release: Progressive’s Online Customer Management System

Over here at Progressive, we’ve been really excited about the launch of our brand new Online Customer Management System. This system gives each of our customers the ability to log in and completely manage their account through our website.

Customers who have used it so far have absolutely loved it, so if you haven’t had a chance to check it out yet, please contact us at 877.898.1970 and we’ll help walk you or your customers through the process.

Check out the Press Release about the new system below!

Progressive Finance Unveils Online Customer Management System – Banking and Finance News – Send2Press May 24, 2012.

Progressive Finance, a merchandise lease to own financer, is announcing the launch of a new online customer account management system. “This has been something we know our customers have been looking forward to, and we’re extremely excited about everything this new system will be providing,” said Progressive Vice President Nate Roe.

“We will always pride ourselves on providing friendly and helpful service whenever one of our customers calls in, but giving the option to manage your account online brings a whole new dimension to customer service.”

The Progressive Customer Portal, as the account management system is called, allows customers to log in through Progressive’s website and manage their account 24 hours a day, 7 days a week. Customers will have the ability to make payments, view their balance, update their information and make other changes to their account.

“Everything the customer can do from the Portal, they can do by calling in to our support line, but these features give the customer the kind of hands-on view of their account that they haven’t really had before. The reaction from our customers has been universally positive,” Roe said. “We’ve always felt that our customer service and our technology have been two of the things that have set us apart, and it’s been great to roll out a service that combines both of those features.”

Roe said that Progressive has utilized an email campaign and training sessions over the phone to increase awareness of the Portal among their current customers, and he alluded to even more changes coming down the road. “This is just the first of many features we’re working on right now. We’ve set automation and ease of use as two of our highest goals for 2012, and the Customer Portal does a lot to move us in that direction, but we’re not done yet.”

Ashley T!

Something that makes our company so great is our excellent employees! We strive to have outstanding customer service and one employee in particular that embodies this exceptional customer service is Ashley T. Ashley’s been with the company for over 2 years and has made such a positive impact. All the stores who work with her have nothing but kind things to say and she’s developed many relationships with stores she’s worked with over the years. Some stores will just call in to say hello because they love talking to her. Ashley says, “I enjoy working with stores and seeing their success with our program.” With her spicy voice and positive attitude, Ashley is excellent with helping stores and looks forward to doing it every day!

Because of Ashley’s positive and friendly impact, we’ve developed a new department of account managers that are dedicated to maintaining excellent relationships with our new stores and also existing accounts. The relationships we have with our stores are crucial to what we do—people like Ashley make it all possible.

If you are a store wanting more information about what we do, please give us a call! Ashley is one of our sales assistants and is happy to explain the program and show you what we’re all about!

Our company has been extremely busy lately with creating our website, finishing the promotional video, and writing press releases. The website has been up and running for a few weeks now. We’re excited about it and know that it will catch the interest of merchants nationwide. Our website is easy to use and informative. Merchants also have the option to request info and one of our sales reps will contact them.

Just a reminder, here’s the link:
www.progfinance.com

In December we filmed our promotional video. Check out the finished product!

It is also available to view on our website. We had a lot of fun filming and are so pleased with how it turned out! This quick film runs through the basics of what we do here at Progressive and the benefits we offer for merchants. Check it out!

And also, here’s a link to our press release that went out yesterday:
http://www.prweb.com/releases/2011/01/prweb4944784.htm

We’ve made a lot of improvements over the last year and are excited for 2011.

Holiday Season

The Holiday season is here and we hope that you all are busy. Progressive wants to remind you that we are here to help! We’ve recently launched our new online application which will expedite the process immensely—providing your store with an automated response. Also, remember to email us your documents instead of faxing; doing so ensures a much quicker turnaround time. Just a reminder, our email address is app@progfinance.com.

We would like to wish everyone a happy holiday season and wish everyone the best of luck during all of their holiday sales!

Promotional DVD

On December 1st, Progressive did a video shoot at a local furniture store for our new promotional DVD coming out in mid December. We had many extras who volunteered and we were so thankful to have them! And a big THANK YOU to Furniture Warehouse for allowing us to use their store for a few hours during filming. Their staff was so patient and friendly.

This promotional piece should be posted on our website in two weeks. It’s a 60 second film that explains who Progressive is and what we do. We’re excited about this new promotional tool and look forward to more stores signing up with Progressive!